1. About this policy
This Privacy Policy explains how Devogue FZE LLC, operating as Devogue Automation ("Devogue," "we," "us," or "our"), collects, uses, stores, and protects personal information when you visit our website, contact us, or use our services.
2. Information we collect
We may collect information that you provide directly to us, including:
- Your name, company name, email address, telephone or WhatsApp number.
- Information included in enquiries, messages, calls, and service-related communications.
- Business and project information you choose to provide when discussing our services.
We may also receive basic technical information needed to operate and secure our website, such as device, browser, and request information.
3. How we use information
We use personal information to respond to enquiries, arrange calls and demonstrations, provide requested services, communicate about active projects, offer customer support, maintain security, and meet legal or regulatory obligations.
4. SMS messaging and consent
When you provide a telephone number through our website and submit an enquiry, or when you verbally agree during a call, you consent to receive SMS messages from Devogue FZE LLC related to your enquiry, requested information, demonstration scheduling, appointments, and relevant service communications.
Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out of further SMS messages, or reply HELP for assistance. Consent to receive SMS messages is not a condition of purchasing any service.
We do not sell or share mobile phone numbers, SMS opt-in data, or consent with third parties or affiliates for marketing, promotional, or lead-generation purposes.
5. When information may be shared
We may use carefully selected service providers solely where necessary to operate our website, communications, or services. They may process information only on our instructions and may not use it for their own marketing. We may also disclose information when required by law, regulation, court order, or to protect legal rights and security.
Mobile information and SMS consent are excluded from any sharing for marketing or promotional purposes.
6. Data retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements. We use reasonable administrative and technical safeguards to protect information, but no online transmission or storage method can be guaranteed to be completely secure.
7. Your choices and rights
You may ask us to access, correct, or delete personal information we hold about you, subject to applicable law and legitimate record-keeping requirements. You may opt out of SMS messages by replying STOP and may opt out of non-essential email communications by contacting us.
8. International processing
Our service providers may process information in countries other than the country where it was collected. Where applicable, we take reasonable steps to ensure appropriate protections are in place.
9. Third-party links
Our website may link to third-party websites or communication services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
10. Updates to this policy
We may update this policy to reflect changes to our practices, services, or legal requirements. The revised version will be published on this page with an updated date.
11. Contact us
For privacy questions or requests, contact Devogue FZE LLC at Info@devogue.ae or +971 58 589 8714.